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Visiting the website implies your express approval (by leaving your personal data or via opt-in) of the Privacy Statement and thus also of the way in which we collect, use and process your personal data.

Flan Caramel is committed to maintaining your privacy and taking care of the personal information you provide to us by treating it confidentially and with care.

Deze Privacy Verklaring bevat onder meer informatie over de persoonsgegevens die Flan Caramel verzamelt en de manieren waarop we deze persoonsgegevens gebruiken en verwerken.

The person responsible for processing your data is Flan Caramel BVBA. Rostynedreef 23, 9880 // or 0472 64 92 84

Types of personal data

Flan Caramel may collect and process the following personal data:

First name
Company name
Company address
Email address
Telephone number
Company name
Language preferences

In addition, Flan Caramel collects anonymous information regarding your use of the Flan Caramel website. This may include information regarding: browser used, pages visited, IP address, origin of your visit, etc. This information cannot identify you, but it does allow us to collect statistics on website use.

Collection and processing of personal data

Sometimes Flan Caramel asks you to enter personal data. This information can be used to further inform you about our services or news related to Flan Caramel. This also includes the provision of data in the context of a quote request or the exchange of business cards.

If you do not want this, you can simply let us know by email at that you want to stop this communication. You can view, request, change or object to the processing of your provided data at any time via the same method. You can unsubscribe from our newsletters or adjust your communication preferences by clicking on the unsubscribe link provided in every Flan Caramel email.

If you have any questions about the Privacy Statement or about the way in which Flan Caramel collects, uses or processes personal data, you can contact us at the same addresses.

Flan Caramel acts as controller for the processing of personal data collected via this website and may also delegate its processing to external processors. In both cases, Flan Caramel takes all necessary measures to ensure the security and privacy of the processing. Apart from these processing parties, your data will never be passed on to third parties, unless a court order has been issued to provide data.

Use and storage of personal data

Flan Caramel may use your personal data for:

Sending targeted marketing and advertising, updates and promotional offers based on your communication preference
Optimizing the quality, management and content of the website
Creating statistical documents
The preparation of a quotation
Carrying out customer satisfaction surveys, surveys and other market research
With a view to detecting profiles similar to yours, unless you have expressly objected to this
Unless a longer retention period is required or justified by law or by compliance with another legal obligation, Flan Caramel will only retain your personal data for the period necessary for the purposes stated in the usage summary above.

Personal data security

Flan Caramel undertakes to take reasonable physical, technological and organizational precautions with a view to preventing unauthorized access to and loss, misuse or alteration of your personal data.

In the exceptional case of loss or breach of your personal data, Flan Caramel undertakes to report this loss or breach within 72 hours and to take necessary action to prevent further damage.


Cookie legislation came into effect in Europe on June 5, 2012. This law stipulates that websites must inform their visitors clearly and completely about the use of cookies.

Functional cookies

The functional cookies (permanent and direct) on the Flan Caramel website are cookies that are necessary for the site to function and register the preferences entered by the visitor (e.g. language choice) and recognize the visitor when he visits the website again. Below you will find how you can do this.

Cookies for analytical purposes

This website also uses Google Analytics, a web analysis service provided by Google Inc. (“Google”) for statistical purposes. Google Analytics itself uses cookies to analyze how visitors use this website. The information generated by the cookies about your use of the Flan Caramel website is transferred to and stored by Google on servers in the United States. Google uses this information to compile reports on website activity for Flan Caramel.

Google may not provide this information to third parties unless Google is legally obliged to do so. Google will not combine your IP address with other data held by Google. By accepting this Privacy Statement, you consent to the processing of the information by Google in the manner and for the purposes described above. Google states that it adheres to the Safe Harbor principles and is affiliated with the Safe Harbor program of the US Department of Commerce.

If you do not want data about your website visit to be passed on to Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.

We use Hotjar cookies to analyze information about your surfing behavior and mouse movements. Please consult the Hotjar cookie policy for more information about these cookies.

These third-party cookies are placed on advertising platforms or networks to:

Display advertisements and monitor advertisement performance.
Enable advertising networks to deliver advertisements that may be relevant to you based on your activities (sometimes called “behavioral” or “targeted” advertising)
They are usually placed by third-party advertising networks with the permission of a website operator. They may remember that you have visited a website and this information may be shared with other organizations, including other advertisers. However, they cannot determine who you are because the data collected is never linked to your profile.

“Retargeting” is a form of interest-based advertising where we aim to show you advertisements selected based on your online browsing activity on our website. This allows us to advertise to people who have previously visited our website. These cookies are usually placed on your device by third-party advertising networks. Below we list the most important external networks we work with.



Google Adwords

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Delete and disable cookies

Most internet browsers are set to automatically accept cookies. However, you can delete cookies that have already been placed and refuse the placing of new cookies via the browser settings on your computer. The way differs per browser. If necessary, consult the help function of your browser or visit for an explanation. At you can indicate which companies are and which are not allowed to record your surfing behavior.

Update Privacy Statement

This Privacy Statement may be adjusted without prior notice in accordance with legal or other developments. Changes take effect as soon as they are announced on this website.


If you have complaints regarding the way in which Flan Caramel collects, uses and/or processes your personal data, you can file a complaint with the Privacy Commission.